refund policy.
30-day return policy.
You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition in which you received it and in its original packaging. You'll also need a receipt or proof of purchase.
To start a return, you can contact us at sonia@soniarosadoart.com. If your return is accepted, you'll be responsible for shipping the item back. You can always contact us for any return questions at sonia@soniarosadoart.com
damages and issues.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received
the wrong item so that we can evaluate the issue and make it right.
exceptions/non-returnable items.
Unfortunately, we cannot accept returns on sale items or gift cards.
exchanges.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
refunds.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.